Question 1

HOW LONG WILL MY ORDER TAKE?

Accepted Answer

Most items are made to order. Processing times are shown on each product page and at checkout. Delivery estimates are based on the shipping method you choose.

Please note, processing times are separate to shipping times.

Question 2

DO YOU ACCEPT RETURNS?

Accepted Answer

Personalised and made to order items are non-returnable unless faulty. Non-personalised items can be returned within our returns window. Please see our Store Policies for full details.

Question 3

MY ORDER ARRIVED DAMAGED, WHAT DO I DO?

Accepted Answer

Please contact us within 48 hours of receipt, with clear photos of the packaging and item so we can help quickly.

Question 4

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Yes, delivery options and times are shown at checkout. Any customs fees and tariffs are the buyer's responsibility.

Question 5

CAN I CUSTOMISE MY ORDER?

Accepted Answer

Yes, many of our designs are personalised. If a product can be customised, you'll see options on the listing. If you need something slightly different, please contact us before ordering.

Question 6

ARE YOUR DRIED FLOWERS FOOD-SAFE?

Accepted Answer

Dried flowers are decorative only, and not edible. We recommend wrapping stems or creating a barrier before placing them on cakes. Full guidance is included in our product information in each listing.

FAQ

FREQUENTLY ASKED QUESTIONS.